The Property Ombudsman Scheme (TPOS) 

Pedder as a member of The Property Ombudsman Scheme (TPOS) aims to provide high standards of service to customers. The relationship between Pedder employees and clients of Pedder should be such to prevent the development of a serious dispute. However, it is recognised that in certain circumstances problems may arise and it is the aim of this procedure to enable and complaint to be settled fairly and quickly, as near to the point of origin as possible.

here to view our full property ombudsman approved complaints procedure.

Click here to view the property ombudsman complaints handling tool kit

Propertymark Conduct & Membership Rules -